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"Wonderful experience"

About: Aberdeen Royal Infirmary / Breast Services

(as the patient),

I had an appointment today at the breast clinic (clinic E) ARI today. I couldn't fault a single thing the entire time I was there. The booklet I received along with my appointment letter made everything clear and I felt I was prepared for any tests/procedures that may be carried out. Also it made me aware I could be there for up to 4 hours.

The moment I arrived I was greeted by a very polite receptionist who started to make me feel at ease. I ended up seeing a total of 7 medical staff members including student nurse/staff nurse/OPA/specialist nurse/radiographer/consultants all of whom couldnt have been more lovely. Each and every one of them had smiles and explained everything thoroughly. In total I only spent about 2 hours in the clinic but all tests were carried out thoroughly and I received my results there and then. Probably the best outpatient department I have ever been in!

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Responses

Response from Jenny McNicol, Interim Acute Associate Director, Nursing and Midwifery, NHS Grampian 6 years ago
Jenny McNicol
Interim Acute Associate Director, Nursing and Midwifery,
NHS Grampian
Submitted on 14/06/2017 at 06:38
Published on Care Opinion at 10:02


Dear happy10410

Thank you so much for your wonderful feedback - it is so good to hear how the whole team plays their part in putting you at ease when you must have been very anxious. I will make sure that they all see your feedback.

Jenny

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