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Empathy, courtesy and complete attention

Posted By EddieH

"Empathy, courtesy and complete attention"

About: University Hospital Monklands / General Surgery (Wards 4 & 7)

(as a relative),

My wife attended Ward 11 at Monklands this week for an operation.

The service provided by all at the hospital is worth comment. We were treated with empathy, courtesy and complete attention. The experience was of caring with professionals. Thank you.

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 13/06/2017 at 09:56
Published on Care Opinion at 12:34

picture of Lynn McTavish

Dear EddieH

Thank you for taking the time to tell us about the level of care and attention your wife received from the staff in Ward 11 and surgical team during her recent admission. It is lovely to hear such positive feedback about our services and I will make sure that this is passed on to the staff within these areas.

With best wishes

Lynn McTavish

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