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"ENT Consultant at record speed 60 seconds..."

About: Springfield Hospital

I was referred for hearing loss and tinnitus mostly. I paid for my own tympanogram and audiogram prior to the appointment to speed things along. I saw the consultant and I was in there 60 seconds and did not get a chance to ask a single question. I was just told that, that was the way the consultant was known for their record speed with nhs patients. I ended up coming back for a private consultation with ent at the same hospital to get question's answered. The nhs consultant had not been given any of my notes prior to the appointment. I had to give a 20 second outline of my situation. I have never been ushered in and out of a room quicker in my life. Or explained myself faster in such a short span of time. The building is nice at the hospital. For general amusement during my audiogram there was a concreate road drill outside the window of the room I was in. The audiologist still wanted the audiogram completed despite the concreate drill right next to us even though I couldn't hear a thing lol. Springfield was in their earlier stages of refurbishment back then not so long ago.

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Responses

Response from Springfield Hospital 6 years ago
Springfield Hospital
Submitted on 08/06/2017 at 12:18
Published on nhs.uk at 12:32


Thank you for taking the time to leave this feedback, it is very important to us so we are aware of our patient experiences' and we can look into issues raised to rectify them. We would like to send our apologies if you felt rushed during your consultation and felt you were not given the opportunity to ask the questions you had; this is not what we would expect from a consultation and not what we aim to provide for our patients. We are going through a phase of development at the moment which unfortunately does sometimes have a slight impact on our patients; although we do try and control any disruption to a minimum as the care of our patients is our priority and comes first. If you would like to discuss your issues further, then our General Manager would be glad to talk things through with you if you'd like to get in touch: 01245 234000.

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