This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Mental Health Support"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

It is 12. 45am and I have just managed to get home safely after a traumatic day. I suffer from Complex Post Traumatic Stress Disorder and recently have been struggling. Night times are difficult and for the past few weeks I have been sleeping in my car. I am exhausted and am trying my best to keep going and to stay at work. However this morning I had to do a manual handling course and the man leading the course asked me to help him to demonstrate how to lift an object safely. He innocently came behind me and placed his hands on my shoulders and straight away I was flashed back to a traumatic event in my past. I couldn't breathe and had to leave the room before I passed out. I managed to get to my car and sat in my car very distressed.

Hours went by and I was semi conscious of my surroundings as I disassociated to try to deal with my distress. Finally I managed to ring my community mental health team and asked to speak to the duty worker. The receptionist said that the duty worker was out on a visit and that someone would ring me back. I sat and waited but no one called me.

Hours went by. I remember walking out of my car in the rain and taking my shoes off to try to ground myself on the wet floor. I sat in my car and was aware that I had wet myself and cut my wrist. Eventually at later on in the morning I rang the crisis team and Richard was so kind and understanding. He took his time to make sure I was safe and had a plan to get to a nearby A&E to get my wrist stitched up.

I sat in my car for a few more hours until I felt grounded and calm enough to drive safely and just drove home. I had been in my car for over 12 hours. My wrist needs looking at but I don't have the energy to deal with A&E but will get it looked at tomorrow.

If my community mental health team had rang me back this afternoon then I could have avoided some of my distress and might not have hurt myself.

I am highlighting this as a recent example of them not returning my calls but this is often the case. I feel that recent changes in staffing and procedures have meant that I am not getting the support I need and it is making me very vulnerable. I only ever call when I need support and if I can't rely on getting that support when I am struggling then I am at considerable risk of harming myself or ending my life.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tim Constable, CPN, Adult Mental Health - Mansfield, Nottinghamshire Healthcare NHS Trust 6 years ago
Tim Constable
CPN, Adult Mental Health - Mansfield,
Nottinghamshire Healthcare NHS Trust
Submitted on 07/06/2017 at 15:47
Published on Care Opinion at 16:02


Dear M

I am very sorry to hear about your recent experiences and the distress these caused. If you would like to contact me and let me have more information, I will sensitively discuss your concerns directly with your care team.

kind regards


Tim Constable
Acting Operational Manager
0115 9691300 extension 14311
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by madperson (a service user)

Finally managed to speak to my CPN who told me to have a shower and go for a walk. Can add that to my list of what I feel are stupid responses that show they didn't listen to the fact I had told them that I hadn't had my wrist sorted out, was still in a mess and feeling very suicidal.

Update posted by madperson (a service user)

Quite a lot has happened since I wrote this complaint. I have spoken to Tim Constable. He listened to my concerns and together we planned a way forward. All of the actions that we identified have been completed, I now have a new CPN and have been reassured that systems will be changing to ensure that the duty team will make contact more quickly.

Tim rang me back this afternoon to make sure that the correct people had contacted me and that I was feeling more supported. I have really appreciated the response I received and am more confident that there is support in place when I need it.

Opinions
Next Response j
Previous Response k