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"One good and one bad experience"

About: University Hospital Hairmyres / Emergency Department

(as the patient),

Just over week ago, I went to Hairmyers A & E, I had a numb feeling on my upper lip and a droopy right eye. I felt the analysis and treatment was first class and I was treated with consideration as it looked they were looking at a having to treat a stroke. After a stay overnight the diagnosis was given as Bell's Palsy.

It took nearly two weeks for the facial paralysis to subside, during this time I was troubled by a large abscess on the back of my arm. On this Sunday morning at 08. 00 hrs I went to Hairmyers A & E and after triage was seen by a doctor who introduced himself. He did not ask any questions but he did say that I should not be in A & E, no analysis, no diagnosis. There was no listening, just a hectoring attitude that I think showed he had jumped to conclusions. I felt demeaned by this attitude. I had made a judgement, that because this abscess was developing, I needed input from a medical professional in the middle of a bank holiday.

So, one good experience and one bad, but this could be made better with better feeling and professionalism from certain A & E doctors.

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 01/06/2017 at 14:40
Published on Care Opinion at 15:08


Dear Bellringer66,

thank you for taking the time to post feedback regarding your recent visits to A&E.

I am glad you found your first experience “First Class” and that our specialist team in A&E responded quickly to your suspected stroke symptoms.

I would like to learn more details regarding your second visit and would be pleased if you could call me on 01355 584663.

regards

Margaret

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