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Care at the new Combined Assesment at Ayr Hospital

Posted By Mo K

"Care at the new Combined Assesment at Ayr Hospital"

About: University Hospital Ayr / Respiratory Medicine

(as a service user),

My mum was taken in here on Tuesday with a flare up of her COPD. She has spent two nights in this new ward and I can honestly say the care she has received has been first class. The staff (especially Danielle went out of their way to make sure my mum was comfortable. Well done xx

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/05/2017 at 14:37
Published on Care Opinion at 16:44

picture of Eunice Goodwin

Dear Mo K,

I am delighted to hear your mum got first class treatment in our new CAU. I will make sure Danielle and the team get your praise, I am sure it will make their day to hear such positive feedback. Thank you for sharing this on Care Opinion and I hope your mum's flare up is now well and truly over.

best wishes,

Eunice

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