"They seemed very knowledgeable ..."

I am very sorrt that your calls have not been returned. It is likely that your experience was as a result of an unplanned clinic change that occurred. When this happens staff work hard to contact all patients to advise them of the change but it is not always possible to speak to all patients which can lead to the situation you describe. To review why you were not informed when your appointment had been cancelled it is necessary to know your name, address, and date of birth. Your experience of long waiting times also needs to be looked into to be able to give you a response, and in order to do this, we will require your name / details. Please contact Derrick Defaye, PALS Officer via our Freephone number 0800 917 2855 to give this information to enable us to look into and respond to your concerns. Thank you.