"They seemed very knowledgeable ..."
Posted via nhs.uk
What I liked
They seemed very knowledgeable about the procedure I need.
What could be improved
My first appointment was moved and I was not notified until I arrived at the hospital for my appointment.I was then told by the consultant on two occasions that the wait list for braces was 6 months. After waiting nearly 6 months I called to see where I was. After being told twice my call would be returned and wasn't. I am told they are only just fitting braces on people from 2006!and my wait would be years not months.
Why misinform patients?I even double check I feel although I've wasted 6 months and am now left to arrange private treatment.