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The radiographer had an excellent approach

Posted By Yak63

"The radiographer had an excellent approach"

About: West Scotland Breast Screening Centre

(as the patient),

Arrived at WoS Breast Screening Services this morning very anxious, and was immediately calmed by the pleasant welcome at reception, enjoyed a comforting hot chocolate (free) in the waiting lounge. The staff in general were professional and friendly, and in particular the radiographer had an excellent approach which again calmed me down. I then had the outcome explained clearly and professionally. Very helpful staff, comforting environment. Thank you for providing such an effective and professional service. Our NHS is outstanding.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 19/05/2017 at 10:00
Published on Care Opinion at 11:50

Dear Yak63

Thank you for taking the time to post on Care Opinion. I understand why you would have felt very anxious at having to attend the West of Scotland Breast Screening Centre, so I am pleased to read about how our staff helped to alleviate your anxiety when visiting for treatment. I am also pleased to read that everything was explained to you clearly. Our aim is that all of our patients feel that way.

I will share your kind words with the service. They will be delighted to receive your feedback.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 22/05/2017 at 09:06
Published on Care Opinion at 14:41

Dear Yak63

It is always nice to have feedback from patients when attending for tests particularly at a time when they are very anxious. I will pass this onto the staff who have worked well as a team to make this a positive experience.

Kind regards
Lynn Ross, General Manager, Diagnostics

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