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Treated with care throughout

Posted By Blackadder

"Treated with care throughout"

About: New Cross Hospital / Accident and emergency New Cross Hospital / Gastroenterology West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

Called ambulance arrived with 10 mins.

On arrival at Wolverhampton New Cross A&E immediately assessed and moved to a cubical. Bloods taken and initial diagnosis of gall stones!

Treated with care throughout and eventually moved to Gastroenterology at New Cross hospital.

Excellent service through the 7 days, all of the staff from Doctors to cleaners were generally cheerful and seemed to be enjoying their work.

Attention to detail was very acceptable.

My only issues were...

1. Delay in obtaining a ultrascan which took over 3 days.

2. The machines that deliver intravenous medication always took ages to be turned off. The staff seemed to be oblivious to the most annoying continuous beeping. Whilst appreciating that staff are busy the noise is most annoying as a patient trying to recover or treated.

Overall - Excellent

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Responses

Response from The Royal Wolverhampton NHS Trust 6 years ago
The Royal Wolverhampton NHS Trust

Submitted on 24/05/2017 at 10:11
Published on Care Opinion at 11:16

Dear Blackadder

Thank you very much for taking the time to post your comments relating to your recent patient experience at our hospital.

If you would like us to look further into your comments relating to your two issues, please contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 6 years ago
West Midlands Ambulance Service

Submitted on 13/12/2017 at 15:27
Published on Care Opinion at 16:34

Dear Blackadder,

Thank you for your comments, if you could consider contacting the Patient Experience Team on telephone number 01384 246366 or via email at pals@wmas.nhs.uk we can share your comments with our ambulance crews.

Thanks again

regards

Marie

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