"My wife's care experience"

About: Dumfries & Galloway Royal Infirmary / Cardiology Dumfries & Galloway Royal Infirmary / Diabetes

(as a relative),

I am writing this on behalf of my wife who is an insulin dependent diabetic with Chronic Renal failure. Her health has recently declined and therefore requires regular medical attention. She developed some cardiac problems which required some further investigation. Despite her regularly raising this issue, it remained largely ignored and NO ongoing appointment appeared? Some 8 weeks on she suffered a heart attack and was transferred to Glasgow as an in-patient at Dumfries Infirmary, her peritoneal catheter tube was removed. Unfortunately some very heavy bleeding occurred at her wound site and she was allowed to continue like this for an incredible 5 hours! ! This eventually resulted in her losing 2 units of blood prior to her emergency transfer to Glasgow. The wound site remains very heavily bruised and swelled and apart from changing the dressing, remains largely ignored?

My main objective here is to hopefully gain some sort of universal care plan covering the multitude of ailments suffered by my wife. Some' Joined up thinking' here please?


Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway

Dear Optimum994,

Thank you for taking the time to share your wife's story with us. I am sorry to hear of her experience, this must be a very worrying time for you both.

In order that we can best help you, we will need some additional information. As this will be personal information, it would be best discussed directly. I would therefore be most grateful if you could give us a call on 01387 272733. That number will get you through to a member of the Patient Services team who will be able to assist you further. If you would like to speak to me directly, I will be in the office tomorrow and can also be reached on the number above.

Yours sincerely

Emma Murphy

Patient Feedback Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful