Following my dad being admitted into hospital following discomfort in his chest; due to him having heart disease it was imperative that he got attention as quickly as possible. The wait time in A&E was long but knowing that he was getting the care he required was reassuring.
He was then taken to AMU East, where there was a further wait and the staff seemed to be absolutely rushed off their feet. Yet the nurses went out of their way to assure my Dad and I of the process and making sure any concerns were acknowledged and dealt with.
After about a 6 and half hour wait all in and my Dad was finally able to get a bed, a nurse who unfortunately did not get her name asked if we had anything to eat when advising that we hadn't eaten for a number of hours. She took time even though she was busy to find some sandwiches, tea and biscuits. Also what was amazing was as I was so tired I could not drive home she went to enquire if there was a room I could get on the ward to be able to res,t but unfortunatley there wasn't. I was able to leave my Dad and find a place to stay in Dundee knowing he was safe, cared for and any anxieties would be alleviated.
When I phoned the next day the Charge Nurse was so helpful when I made enquiries.
What could have been done better well I would say that the nurses needed more support on a staff level.
Overall they were amazingly organised.
"Overall they were amazingly organised"
About: Ninewells Hospital / Acute Medical Unit (AMU) Ninewells Hospital Acute Medical Unit (AMU) DD1 9SY
Posted by JCMac (as ),
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