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"My husband's collapse"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Watford General Hospital / Accident and emergency Watford General Hospital / General medicine

(as a carer),

My husband collapsed in the bathroom last Friday morning. My husband is a stroke survivor and also has cancer. I dialled 999 and the ambulance crew and paramedics arrived quickly. They were amazing helping hubby, talking to him and with professional expertise carried him down the stairs. In A and E again the service was excellent staff were very kind and attentive. What started out as a suspected stroke turned out to be a seizure. A huge thank you to all involved you really are amazing.

The only service that could be improved is the discharge service on weekends. My husband was in ambulatory care and was waiting for a doctor to discharge him. No Doctor turned up even though they had been requested. We left without seeing anyone as my husband was not being monitored for anything. and was sitting staring at four walls from 6am. I know there is a shortage of doctors at week ends and I was told only they can access the records on the computer. Perhaps a senior nurse could be trained to access the computer as this highlight another cause of "bedblocking"

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Responses

Response from Marian Burgess, Patient Experience Lead, East Of England Ambulance Service NHS Trust 6 years ago
Marian Burgess
Patient Experience Lead,
East Of England Ambulance Service NHS Trust
Submitted on 02/05/2017 at 12:16
Published on Care Opinion at 15:10


Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location the crew attended to so that we can trace the staff involved. In you email could you please quote MB016 and I will be able to link the information to your feedback.

Thank you again for your kind words of appreciation.

I hope your husband is making a good recovery.


Kind regards
Marian Burgess
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Response from Watford General Hospital 6 years ago
Watford General Hospital
Submitted on 04/05/2017 at 17:27
Published on nhs.uk at 18:33


Many thanks for your feedback. We are pleased to hear that your husband received exceptional care from our staff. We are sorry to hear that the discharge process didn't go smoothly, and we will feed this back to the team to avoid bad patient experiences in the future.

If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198.

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