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Care Opinion

Wonderful care at Surgical Receiving

Posted By Chinadoll

"Wonderful care at Surgical Receiving"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

I was admitted to Surgical Receiving via my GP.

From start to finish every staff member including receptionist, porters, nursing and medical staff, was courteous, friendly and professional, despite being obviously very busy.

I was taken to theatre out of hours and was made to feel comfortable and

at ease before and after the procedure.

I cannot praise the whole team highly enough.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 05/05/2017 at 11:57
Published on Care Opinion at 14:41

Dear Chinadoll

Thank you for taking the time to post on Patient Opinion. It is lovely to read how you feel about the care you received at the Queen Elizabeth University Hospital, especially that you were made to feel at ease before and after surgery.

I will pass on your kind words to the staff you have mentioned. They will be delighted to receive your feedback.

I hope you are now recovering well at home.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 08/05/2017 at 10:40
Published on Care Opinion at 11:31

Dear Chinadoll

May I extend our thanks on behalf of the whole Surgical Team for taking the time to post your opinion whilst recovering from Surgery. Your comments are very important to us and have been shared with everyone you mentioned.

We work hard to ensure that all our patients have a positive experience during their time with us and it is lovely to hear we are getting this right. May I also wish you well in your future recovery.

Kind regards
Karen Bell, Clinical Service Manager
General Surgery, Vascular and Breast

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