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Patient relations a joke

Story from nhs.uk

"Patient relations a joke"

About: Freeman Hospital / Urology

I made a urology complaint in February 2017.

Still waiting for a reply well beyond time period set by the freeman for a response.

You accuse a patient of missing an appointment that did not exist and I'm still waiting for an apology.

Although to be fair I have had a lot of apologies from patient relations for their mistakes in their handling of the complaint.

Come on Freeman hospital accept that you got it wrong and pu it right.

On this site you claim to be investigating this?

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Responses

Response from Freeman Hospital 6 years ago
Freeman Hospital

Submitted on 16/05/2017 at 14:37
Published on nhs.uk at 14:31

Thank you for taking the time to leave your feedback on your experiences with our Patient Relations Department. We are very sorry that you have concerns with the handling of your complaint and would like to offer assistance with the problem. If you would be willing to contact Mr Pike, Head of Patient Experience on 0191 223 9622 or Miss Smith, Patient Relations Service Manager on 0191 223 1382 (email patient.relations@nuth.nhs.uk) we can discuss your concern in more detail and address your outstanding concerns.

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