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Feeling helpless after A&E visit

Posted By Eyeopener

"Feeling helpless after A&E visit"

About: Royal Blackburn Hospital / Accident and emergency

(as a relative),

From my experience, What a  mess A and E. Too many people waiting to be seen not enough medical staff to cope.

 My brother in law was admitted at 11pm and did get a catheter fit more or less straight away but did not see a doctor until 8 am next morning. Left in corridors sick people ferried about into little cubicles, and we feel the after care follow up is awful we were told he would get a phone call to see urology nothing came.

Getting our health centre to enquire, they were told not knowledge of this patient.

How would they like to have a leaking catheter and just be left to ring endless numbers to get help? I feel like we paid into the health all our working life to have terrible conditions. 

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 05/04/2017 at 15:18
Published on nhs.uk at 14:31

Thank you for your comments regarding your brother in laws attendance at A&E to Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am very sorry you are unhappy with the treatment you received when your brother in law attended Royal Blackburn Teaching Hospital and that you have experienced problems with the after care follow up.

If you would like us to look into the situation in more detail for you please could you contact us to provide more information about your experience and the department(s) you visited at Royal Blackburn Teaching Hospital.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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