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Care Opinion

There's never any follow up

Posted By Ggow24

"There's never any follow up"

About: Shawpark Resource Centre

(as the patient),

The one thing I have noticed about Shawpark is there's never any follow up. Every time I have been in A&E with MH related issues, whether that be overdose or suicidal feelings, they never call me back to arrange an appointment with a CPN or Psychiatrist to check how things are going and to see what can be done to help.

It feels like they don't care - if I knew someone personally who had been in hospital with said issues I'd be worried sick.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 05/04/2017 at 11:27
Published on Care Opinion at 11:42

Dear Ggow24

Thank you for taking the time to post on Patient Opinion. I am sorry to read about your experience of Shawpark Resource Centre and how that has made you feel.

I will share your feedback with a senior member of our staff in Community Mental Health Services and ask that they provide an update on what you have raised here.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 13/04/2017 at 14:19
Published on Care Opinion at 14:34

Dear Ggow24

I am sorry that you have felt unsupported by the team at Shawpark Resource Centre. I would welcome the opportunity to discuss this with you and would be pleased if you can phone me on 0141 211 1430.

Many Thanks
Stephen Campbell, Service Manager Community Mental Health
Glasgow City HSCP, North West Locality

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