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Hospital listened but G.P's didn't

Posted By H Elizabeth

"Hospital listened but G.P's didn't"

About: NHS Lothian Royal Infirmary of Edinburgh at Little France / General Medicine

(as the patient),

Two weeks ago my work took me to hospital as seemingly they were talking to me and I wasn't responding - hospital told me to go to my own Dr which I did - who said "why am I being bothered with something as trivial as this" - so I left. 2 days later I ended up in the Edinburgh Royal Infirmary with high blood pressure. I cannot fault the hospital they gave me tablets and most of all they were polite. I have had to go back and forward to hospital and hopefully I will eventually get this sorted. Any visit to the Dr was the same "why am I being bothered with something like this". I have changed Dr but unfortunately the new practice seems just as bad. The Drs and staff in the Edinburgh Royal Infirmary were polite and listened to you did not jump to conclusions. Hopefully things will sort out now. 

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/04/2017 at 08:14
Published on Care Opinion at 11:00

Dear H Elizabeth

Thank you for sharing your experiences with us. I was sorry to hear that you have been diagnosed with high blood pressure, having been seen by the doctors at the Royal Infirmary of Edinburgh. I hope that now you have been started on tablets that you are beginning to feel a little better.

I was sorry to hear about your experiences with your GP. GPs are independent contractors and if you have any concerns or feedback, you should really contact the Practice Manager as they manage their own complaints.

I do hope that you are feeling better and l will share your feedback with the staff at the Royal Infirmary, who I am sure will be delighted with your kind words.

Thank you again.

Jeannette

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