This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Disabled toilet with extremely low seat

Posted By Disall

"Disabled toilet with extremely low seat"

About: Horton General Hospital

(as the patient),

got there early and thought we could have a meal there. I had a pasta meal with salad. The salad was past its best dried out and brown. After the meal needed a visit to the toilet. I am disabled so went into the disabled toilet with 2 members of my family the toilet was so low that I was frightened that my husband would injure his back getting onto the extremely low seat and was frightened to be lifted back up from it, visited many toilets and this is the lowest I have seen in a disabled toilet.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Horton General Hospital 6 years ago
Horton General Hospital

Submitted on 28/04/2017 at 15:57
Published on nhs.uk at 15:32

Thank you for your comments regarding your recent experience at the Horton General Hospital. I am very sorry that your experience was not to the standard we aim to provide. Please be assured that your feedback will be passed onto the Service Managers responsible for Catering and Disabled Facilities at the Horton General Hospital. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k