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Commended for the fantastic job they do.

Posted By fcam

"Commended for the fantastic job they do."

About: Glasgow Royal Infirmary / Ear, Nose & Throat

(as a relative),

I attended this clinic with my husband for investigations and follow up. We were seen promptly on both occassions and were so impressed by all the staff we encountered. Mr Hilmi was extremely attentive and explained everything that was to happen, and why. The nursing staff were lovely, as were all the staff at the X-ray dept. I have worked in A&E for many years and the care shown towards my husband was exceptional. This is an excellent clinic and everyone concerned should be commended for the fantastic job they do.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 29/03/2017 at 09:42
Published on Care Opinion at 12:33

Dear fcam

Thank you for taking the time to post on Patient Opinion. I am pleased to read about the care your husband and yourself received at our Ear, Nose and Throat clinic in Glasgow Royal Infirmary, especially that everything was explained clearly.

I will ensure that your kind words are shared with the staff, they will be delighted to receive your feedback.

Best wishes
Lisa

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