"Lack of support and poor care"

My partner has been going to the early assessment unit for hcg level checks and they are going up. Partner has some spotting had little pain got told it was a threatening miscarriage. lost a small blood clot showed doctor who took a quick look at it and said she had lost it, but if that was the case her hcg levels would not still go up and when we ring for more advice they don't want to know and keep passing you from pillar to post and not wanting to help I still feel that my partner is still pregnant.