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Good atmosphere with helpful knowledgable staff

Posted By Skyblue

"Good atmosphere with helpful knowledgable staff"

About: Solihull Hospital / Trauma and orthopaedics

(as the patient),

I had problems with my knee for a long time, but over the last year I saw the various departments (MRI, Xray, physio, all of whom were pleasant and helpful) and finally the consultant who agreed a total knee replacement was the way forward.

I arrived at ward 16 and was met by a friendly ward sister who took details and settled me in. The anaesthetist visited me an suggested a spinal block for this procedure, which I eventually had. The op was very good, couldn't remember much due to being sedated, but I was taken up to ward 15 later that afternoon. The staff on this ward are excellent and are well rehearsed in looking after people with various orthopaedic needs.

Good atmosphere on the ward with helpful knowledgable staff both day and night. I was in for 6 days, I wasn't really prepared for how long it takes to start to feel a bit better. It is a slow process and getting up and walking really helped me. The staff really look after and encourage you and I really thank them for that. A few names to thank: Collette, Ella, Katherine, Charlotte, Julie, Jacqueline, Lisa, Jane, Sophie, Night staff Andy and Coomaree and physio Sophie. The consultant and doctors visited frequently so you felt any issues could be addressed.

Thank you Solihull hospital.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 26/07/2017 at 17:02
Published on Care Opinion on 27/07/2017 at 09:09

Dear Skyblue


Thank you very much for taking the time to post your feedback regarding your patient experience on Wards 15 and 16 at Solihull Hospital.

I am so pleased to read that you had an overall good experience, and that you found all of the staff you encountered to be pleasant, helpful, knowledgeable and caring, and that following your surgery and feeling a little better in yourself, was encouraged to start getting up and moving around which you found really helped you.

I will ensure that your feedback is highlighted to the Ward Managers and Matron for both Ward 15 and 16, as well as the Trauma and Orthopaedic Clinical Director who will ensure that your feedback is shared with both the individuals you have named, as well as the wider nursing and clinical teams who work very hard to promote and provide a positive patient experience.

I hope my actions are acceptable and I do hope that you are continuing to recover well with an improved quality of life.

With kind regards

Marie Helebert

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