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Poor communication

Posted By Not the last lost soul

"Poor communication"

About: Whiston Hospital / Urology

(as a relative),

While my mum was in the care of Whiston Hospital I was consistently miss informed of my mums progress by the nursing staff. I was never comfortable with how she was being looked after throughout her stay. I continually questioned the treatment or rather lack of it, but my concerns were dismissed as unfounded. The doctors failed to treat my one of my mums conditions which I believe resulted in her losing her life. The hospital let my mum down and as a result has left four children without our mum, and our children without their grandmother.

I felt shocked, saddened and disgusted.

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Responses

Response from Michael Vacara, Interim Patient Experience Manager, Mersey and West Lancashire Teaching Hospitals NHS Trust 7 years ago
Michael Vacara
Interim Patient Experience Manager,
Mersey and West Lancashire Teaching Hospitals NHS Trust

Submitted on 21/03/2017 at 09:30
Published on Care Opinion at 10:13

We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact our PALS team on 0151 430 1376 so that we can discuss this further with you.

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