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My son was in agony in the Fracture Clinic

Posted By Horrified parent

"My son was in agony in the Fracture Clinic"

About: Queen's Hospital, Burton Upon Trent / Trauma and orthopaedics

(as a parent/guardian),

This is my adult daughter's story; she was accompanying my son to the fracture clinic:

I thought the doctor was really uncaring and rude and then they took the plaster off and manually manipulated his hand for ten minutes with no pain relief ...he was screaming for ten minutes straight he was in agony and the plaster technician was constantly telling him it was wrong to do it without painkillers and they were crying by the end of it because of how much pain he was in.... and the doctor's excuse was that they had lots of other patients to see.

The plaster technician brought in a senior consultant and complained to them and they apologised and said they would have a word, but it's not enough, it was terrible.

I've already spoken to PALS but I don't know how much they will do about it

My son is scared he will have to see that doctor again.

He was nearly throwing up, he was shaking violently and I was having to sit on the floor whilst he was sobbing and screaming to try and help him

I was crying. It was horrible to watch

The doctor was just tugging on his hand and fingers and seemed not to care at all.

They were really reluctant to even give him anything stronger than paracetamol but I insisted and he got a prescription for co codomol

I felt helpless while my son was in the most pain I've ever seen anyone in.

Now trying to get an alternative appointment under another consultant's care; I can't risk my son seeing this doctor again. Thank goodness for the plaster technician who knew to do the right thing, even if the arrogant Dr didn't listen.

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Responses

Response from Angela Jones, PALS Manager, Burton Hospitals NHS Foundation Trust 7 years ago
Angela Jones
PALS Manager,
Burton Hospitals NHS Foundation Trust

Submitted on 17/03/2017 at 15:18
Published on Care Opinion at 15:36

Dear Reviewer

Many thanks for your comments, which we received via a Patient Opinion alert today, Friday 17 March 2017. Firstly, please accept our sincere apologies for the poor patient experience your son had whilst attending recently at the Fracture Clinic at this Trust. Following contact at the time of the incident, the PALS team have been liaising on your behalf and we can assure you that your feedback and this difficult experience has already been alerted to the senior team for the department to investigate. As you have requested, this incident is now being investigated as a formal complaint, via the NHS Complaint Process, but in the meantime if you require any further assistance, please do not hesitate to contact Patient Advice and Liaison Service (PALS) directly on 01283 593110.

Kind regards

PALS team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Horrified parent (a parent/guardian)

I look forward to hearing the results of a through investigation. I am satisfied so far by responses but I am still horrified that this individual felt they could behave in this way. It is vital no-one else suffers in this way, hence the story will be broadcast in order to empower others if they find themselves in this position. And I am very impressed by the actions of plaster room person. You need more like that. I am just sorry arrogance meant that doctor didn't listen.

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