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The staff did everything with kindness

Posted By jennypenny

"The staff did everything with kindness"

About: Chesterfield Royal Hospital / Accident and emergency East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as other),

The paramedic PAUL was great we got to the hospital and the staff did everything with kindness and did all the tests needed to sort out his health problem they even gave us tea and a snack as it was late and we had not eaten our tea and my husband was very hungry and it was safe for him to eat something. The staff and doctors were great. Thankfully my husband is ok now.

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Responses

Response from Chesterfield Royal Hospital 7 years ago
Chesterfield Royal Hospital

Submitted on 16/03/2017 at 11:24
Published on nhs.uk on 17/03/2017 at 02:38

It is always an anxious time when someone is brought to hospital in an emergency so I was really pleased to read that you felt you and your husband were treated with kindness. You will have no doubt seen how busy the A&E department can be, but the staff always go the extra mile to make sure patients are well care for and I can tell the cuppa and snack was appreciated! The team will be pleased to see your post and I will share it with them.

I hope your husband is continuing to be in good health.

Kind regards Sarah Turner-Saint, head of communications

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Response from East Midlands Ambulance Service 7 years ago
East Midlands Ambulance Service

Submitted on 16/03/2017 at 13:57
Published on Care Opinion at 14:37

Dear jennypenny

Thank you for your feedback and kind words. I'm pleased to hear you had a good experience of East Midlands Ambulance Service and that our paramedic Paul 'was great'.

I'd Paul to see your praise - if you're happy for that to happen, please email the date, time and location for the 999 call to our Patient Experience team via emas.pals@nhs.net and they will identify Paul to share your feedback with him.

I'm pleased to hear your husband has made a good recovery.

Kind regards

Melanie Wright, Deputy Director of Communications and Engagement.

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