Unfortunately I was very disappointed in the service I encountered. I phoned looking for some advice/help for my sister who has severe sciatic nerve root pain due to a disc prolapse.
She has been self managing and medicating for the last 10 days and the pain had been improving but unfortunately the pain escalated to a 10 out of 10. I phoned NHS 24 as a last resort hoping for some help.
The initial advisor was very nice and asked appropriate questions which resulted in requiring a call back from a senior nurse within 3 hours. The call back was from another advisor not a senior nurse.
The advisor went through more questions and the advisor having to ask the senior nurse for advice. We did not get to speak to a senior nurse. I had hoped that the advice/help would have been more than keep taking the tablets and see your gp in the morning.
In my opinion, as a health care professional I was expecting more or I would not have phoned nhs 24 as I would have been able to treat my sister. Both advisors were very nice but It would have been helpful to speak to a nurse so a fuller history and subjective assessment could have been taken which may have result in a different outcome.
"It would have been helpful to speak to a nurse"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Cuillin (as ),
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