This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I cannot praise the emergency NHS 24 service enough

Posted By A Borders mum

"I cannot praise the emergency NHS 24 service enough"

About: Borders General Hospital / Oral Surgery & Medicine NHS 24 / NHS 24 (111 service)

(as the patient),

I cannot praise the emergency NHS 24 service in the Scottish Borders enough, I had extreme dental pain recently and needed to see a dentist over the weekend period, I was seen well within the 12 hour period it was suggested it could take to see a dentist, both the dentist on call at the hospital and the dental nurses could not have been more caring and understanding. The appointment resulted in me needing an extraction and again the dentist was so kind and patient with me, he listened to my concerns regarding receiving dental treatment and explained clearly the options available to me. I called the emergency dental helpline within 3 hours of having the extraction as the pain was unbearable and the dental nurse was so understanding given that I was in so much pain, she advised me how much pain relief I could appropriately take and made an appointment to see the emergency dentist again the following day but did offer me a quicker appointment which would have meant a bit of travelling - 25 miles away, but it was offered which was very reassuring. I cancelled the 2nd appointment as my pain was more manageable but to know another appointment had been made available for me was reassuring. The service was just great, not only do NHS doctors and nurses do a wonderful job but I wanted to say what a wonderful job NHS dentists and dental nursed do as well.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 08/03/2017 at 11:46
Published on Care Opinion at 17:05

picture of Shona Lawrence

Dear Borders Mum

Thank you very much for sharing your experience on Patient Opinion. I know that dental pain can be extremely debilitating and I was sorry to learn that you had to have your tooth extracted. I do wish you well and hope that you make a fully speedy recovery.

Here at NHS 24 a positive patient/caller experience is what our dedicated staff strive to achieve at all times. We work very closely with our partner Health Boards to ensure that patients receive the required care in a timely manner. Your story is an excellent example of this.

Here at NHS 24 we have a number of dedicated Dental Nurses who are available to provide support, advice and onward referral for patients, where appropriate. I am very pleased to read your positive comments in relation to your experience. Should you wish to contact me directly then I would be able to identify the staff members at NHS 24 who managed your call. We do always try to ensure that positive feedback is shared with staff members as we feel it is hugely important that they get to see such heartfelt thanks from patients. I will however share your story more widely within NHS 24. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I am sure my colleagues within NHS Borders will also be pleased to read your positive comments.

I would also like thank you for taking the time to call to cancel your 2nd appointment as this means that another patient may have been able to use this and that valuable NHS time and resource was not wasted.

Thank you again for taking the time to get in touch. I do wish you well.

With regards


Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 7 years ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders

Submitted on 14/03/2017 at 10:38
Published on Care Opinion at 12:32

Dear Borders Mum, Like Shona, thank you very much for sharing your feedback with us. I'm so glad that your experience was a positive one and will pass on your kind words to my dental colleagues.

With best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k