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"The staff in ICU were unbelievable"

About: Alder Hey Hospital / Paediatrics

(as a parent/guardian),

My 8 month old daughter went into Alder Hey for heart surgery. She was in ICU afterwards, unfortunately she didn't cope well with the surgery and had to have two further operations and was on ecmo for 2 weeks. She fought for 6 long weeks but she lost her fight and passed away.

The staff in ICU were unbelievable. The way the surgeons and consultants/doctors fought for our daughter was amazing; there was no price on her life and they tried absolutely everything they could to save her. The nurses who looked after her were incredible. The care they showed her went above any beyond any job description and they looked after us well too. They always made sure we understood what was happening, and managed to keep us entertained in the long days sat by her bedside.

The consultants kept us well informed throughout and we felt part of the decision making process. My only issue is the way one or two of the conversations were held; I think it is easy to forget sometimes that it's your baby they are talking about, and occasionally some of the consultants were a bit blasé when giving us bad news. This was very rare, but I think worth noting.

The domestic staff were also brilliant.

When she passed away, the bereavement team looked after us so well; Elaine was lovely. They explained everything we needed to do and helped us at every stage.

We are so grateful to the staff for the way they looked after our girl.

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Responses

Response from Alder Hey Hospital 7 years ago
Alder Hey Hospital
Submitted on 06/03/2017 at 16:10
Published on nhs.uk on 07/03/2017 at 02:37


Thank you for taking the time to leave a message about your experience at Alder Hey Children’s Hospital. Please accept our sincere condolences on the very sad loss of your daughter. This must have been a very distressing time for you and your family. Thank you for your very kind comments about the care your daughter received on the paediatric ICU and for the support that our bereavement team provided.

We will make sure that your comments are passed on to the all the staff you have mentioned. We were sorry that on occasions you were disappointed in the way that you received bad news and we will use this information as a learning opportunity for our staff. The teams will be delighted to receive your feedback, thank you once again for getting in touch.

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