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"Geriatric emergency and ongoing care"

About: Lings Bar Hospital / Inpatient Nursing and Rehab (Lings Bar) Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Trauma and orthopaedics

(as a relative),

My father, fiercely independent and worked all his life, had a fall in his Council flat and was rushed to emergency. Excellent care received over a full month. In his 90s, he had a fighting chance, and was sent to Rehabilitation, to enable him to return home or at least recover walking, feeding.

On day 1 he had a fall and was returned to emergency department. He now had fractured ribs, to add to his list of arm/leg fractures from the previous fall.

He was returned to Rehab, we enjoyed some improvements, tried again to relearn all those tasks that were now much harder (like feeding).

A month later, he was rushed back to emergency; this time it was a Black Alert - hospitals were making national news. They treated my father's broken arm; 7 days later the Rehab staff noticed other injuries - a broken leg. How do you miss a broken leg?

My father returned to emergency; he had a 2nd hip replacement... now, a full 3 and 1/2 months after first admission, he's been discharged to a nursing home. You dont want the details... it''s a sad final chapter to such bravery, such independence.

Oh, and the Space Chair he needs could not transfer with him on discharge - he's now stuck in his care home bed, waiting a Community Physio urgent assessment.

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Responses

Response from Nottingham University Hospitals NHS Trust 7 years ago
Nottingham University Hospitals NHS Trust
Submitted on 27/02/2017 at 14:17
Published on Care Opinion at 15:52


Thank you for taking time to share your feedback. I’m sorry to hear you are unhappy with aspects of your father’s care. I would like to look into your father’s case that I can provide you will a full response. To do so, I require more details. If you wish me to look into further, can you contact me to discuss further on 0115 9249924 ext. 66490 or email jane.newton@nuh.nhs.uk.

Best wishes,

Jane Newton.

Matron, Emergency Department.

Response from Sara Jane Ashmore, General Manager Greater Nottingham, Rushcliffe Locality, Local Partnerships 7 years ago
Sara Jane Ashmore
General Manager Greater Nottingham, Rushcliffe Locality,
Local Partnerships
Submitted on 28/02/2017 at 15:30
Published on Care Opinion at 16:22


Thank you for your feedback - I am so sorry that you and your father did not experience servcies in the way in which you had expected.

If you would like to contact me I can then look into your case in more detail and see how best I can help you and your father -please do feel free to contact me as per below.

We take great pride in our services and our staff and are sadended and dissappointed when things dont go as well as we would like and so always welcome an opportunity to review how things can be done better in the future.


My contact details are
SaraJane Ashmore - General Manager Rushcliffe
01158837902
or you can email me
sarajane.ashmore@nottshc.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sara Jane Ashmore, General Manager Greater Nottingham, Rushcliffe Locality, Local Partnerships 7 years ago
We are preparing to make a change
Sara Jane Ashmore
General Manager Greater Nottingham, Rushcliffe Locality,
Local Partnerships
Submitted on 15/03/2017 at 10:51
Published on Care Opinion at 12:27


Thank you for meeting with Claire and myself last week - I hope that you found the meeting helpful and were confident in our agreed actions being implemented.

We will write to you with the final action plan as agreed and Claire will lead the work with the ward teams and share the issues we discussed.

Please advise your friend that I passed on her comments as I said I would do.

Once again thank you for meeting with us both, it was a positive opportunity to work things through and take away ideas and actions in which we can continue to improve our care and services further.

Please do not hesitate to contact us again should you need to.

Sara Jane Ashmore

General Manager

sarajane.ashmore@nottshc.nhs.uk

0115 8837902

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Persephone (a relative)

Lovely to meet with you, Sarah Jane, and Claire, it was a very positive meeting. We felt listened to, and also that action would be taken where necessary and feedback to improve service... and we can see that the team works hard to make a difference for patients, and do want the best possible outcomes.

I look forward to seeing the full report; it's great that in the NHS people do listen; and are brave enough to apologise where needed. We all want to make a differernce for our family members; and people in future.

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