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No water available in A&E

Posted By Starving

"No water available in A&E"

About: Whiston Hospital / Accident and emergency

(as a carer),

Service and treatment were good at A&E.

My issue was there is no water available to patients or visitors in the A&E waiting room to drink, I wanted to give my mum her medication. The receptionist informed me that the water in the toilets can be used but there are no cups. I ended up purchasing tea at £1. 70 to give her medication.

Also they could do with a sandwich machine we went direct to A&E from the GP had a teatime appointment and had nothing to eat since lunchtime, I had been in work all day and only chocolate or crisps in the machine. The café's had closed at 8pm. We arrived at A&E at approximately 6. 45pm and left at 9. 45pm.

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Responses

Response from Michael Vacara, Interim Patient Experience Manager, Mersey and West Lancashire Teaching Hospitals NHS Trust 7 years ago
We are preparing to make a change
Michael Vacara
Interim Patient Experience Manager,
Mersey and West Lancashire Teaching Hospitals NHS Trust

Submitted on 14/03/2017 at 13:59
Published on Care Opinion on 15/03/2017 at 08:40

We appreciate your comments and feedback relating to your recent visit to St Helens and Knowsley Hospital Trusts Emergency Department. We are sorry to hear that no water was available for your Mother medication. This feedback will be shared with the Emergency and Catering Departmentto improve our service for patients. Please do not hesitate to contact our PALS department on 0151 430 1376 so that we can discuss this further with you.

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