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Cleanliness in Emergency, East Surrey

Posted By mrs klopf

"Cleanliness in Emergency, East Surrey"

About: East Surrey Hospital / Accident and emergency

(as the patient),

The waiting area was VERY untidy with coffee cups and litter on the floor, but this was quickly addressed when pointed out to a nurse.

NB: My OVERALL experience in Emergency Dept was very positive

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 7 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust

Submitted on 30/01/2017 at 08:40
Published on Care Opinion at 10:41

Dear mrs klopf

I note your comments and am sorry that this first impression of our emergency department was so poor. I am glad your overall experience was positive; thank you for your feedback.

Nicola Shopland

Diivsional Chief Nurse Medicine

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Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 7 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust

Submitted on 30/01/2017 at 10:58
Published on Care Opinion at 11:25

Dear mrs klopf

We pride ourselves on high standards of cleanliness throughout the hospital and I am disappointed that this was your experience. We do have Housekeeping staff working in ED 24 hours a day who carry out regular checks throughout the department to ensure those standards are maintained. As you may have experienced, the waiting room can get very busy and in a short while become untidy with litter and cups not placed in waste bins.However I am glad that we responded quickly in the way that I would expect from the team and that the rest of your experience was positive.

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