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Great service

Posted By Gralan

"Great service"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Pre Operative Assessment University Hospital Hairmyres / Radiology University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as the patient),

In November I had minor surgery done to my knee. The care and attention I received was wonderful. My journey in Hairmyres Hospital started at the Orthopaedic Clinic. I then had an MRI scan, was then seen by pre-assessment and the ECG department in preparation for day surgery the following week.

The Day Surgery involved me being looked after by Day Surgery staff, Theatre staff and Recovery Staff. The care from everyone was excellent and continued during my recovery as I had to attend physiotherapy which was in Hamilton. Thankyou to all the staff who were involved for the great care and making me feel safe. Keep up the good work.

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 30/01/2017 at 16:21
Published on Care Opinion at 16:38

picture of Gwen MacIntyre

Dear Gralan,

Thank you for the wonderful feedback, I am delighted that each step of your journey was a positive experience as we all work hard to provide the best service possible for our patients.

I'll ensure your kind praise is shared with the department leaders who can share with all the relevant staff who have influenced your journey.

I hope you are recovering well.

Kind Regards

Gwen

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Response from Ruth Currie, Acting Head of Physiotherapy, NHS Lanarkshire wide, NHS Lanarkshire 7 years ago
Ruth Currie
Acting Head of Physiotherapy, NHS Lanarkshire wide,
NHS Lanarkshire

Submitted on 30/01/2017 at 16:48
Published on Care Opinion on 31/01/2017 at 09:22

picture of Ruth Currie

Dear Gralan,

Thank you for taking the time to write to us and let us know of your positive experience within NHS Lanarkshire with your knee condition. I will pass on your thanks to the physiotherapy staff in Hamilton who will be delighted to hear how they assisted in your recovery.

I hope your knee continues to improve and you can return to all your previous activities.

With best wishes,

Ruth Currie

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Update posted by Gralan (the patient)

Hi Ruth

Thankyou for your response. I would really appreciate it if you could feed back to the Physiotherapy dept. The physiotherapist was Julie. She was very supportive, caring, informative and professional in her manner. I honestly could not fault her in any way.

My regards to you and your team.

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