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Too long to wait to be seen, went home

Posted By Luci888

"Too long to wait to be seen, went home"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

went to the hospital, was assesed then put in a room for an hour and a half with no contact from any staff members I consulted a staff member and asked how long would I have to wait for a doctor she told me she couldnt give me a timescale and that I was 6th on the list id been already waiting an hour and a half and no one had moved in the room there was 10 others in the room with me there was no tv and the room was really warm which made my lighthead even worce after I consulted with the nurse I told her I was going home I wasnt waiting around for 4, 5, 6 hours to get seen by a doctor terrible in this day and age the NHS is still making people in A and E wait this long to be seen by professionals

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 30/01/2017 at 20:16
Published on Care Opinion on 31/01/2017 at 09:24

Dear Luci888

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what you experienced in our Emergency Department in the Queen Elizabeth University Hospital this is not how we aim to provide care to our patients. I would urge you to contact your doctor if you are still unwell.

I will share your feedback with the General Manager of the service and ask them to provide some feedback to what you have raised here on Patient Opinion.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Luci888 (the patient)

yes I went to the doctor and good job I did I had a very bad inner ear infection and also a viral infection thanks for the response Lisa, im glad hopefully management will possibly change the system around or do something to combat the room as I have come to know.

It seems like your put in that room and forgotten about there was a few people in front of me and they had been waiting that long they were actually falling asleep in the room as far as im concerned that's irresponsible and quite clearly dangerous considering before I went into this room I only had temp heart trace and blood pressure and blood sugar levels taken if it was a more serious injury with the waiting times that I have been told about could be potentially life threatening.

ive spoken to a few other people who have had a 6 to 8 hour wait and that's just not good enough I understand and appreciate staff are stretched but when patients care is being affected something needs doing just a wee note but the room is tiny and very very warm so I was getting quite agitated as well due to the warmth and waiting around hence leaving as I wouldn't want to take my frustrations out on the staff as I know there very hard working

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