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You were my hero on several occasions

Posted By katziab

"You were my hero on several occasions"

About: Glasgow Royal Infirmary / Audiology Glasgow Royal Infirmary / Ear, Nose & Throat

(as the patient),

Hi I've been a patient at the ENT and audiology department since I was a child I'm now hitting 50 this year, I've always had great service from doctors nurses audio staff.

I especially liked Paul who knew my hearing needs down to a T. I went in today to see if I could make an appointment with him or Dawn another great lady to be told poor Paul had passed away.

I'm so shocked at this, what a true gent he was. My heart goes out to his wife and family. RIP Paul you were my hero on numerous occasions. God bless you xx

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 31/01/2017 at 15:37
Published on Care Opinion at 16:18

picture of Nicole McInally

Dear Katziab

Thank you for taking the time to post on Patient Opinion.

I am pleased to read that you have had a great service from the staff within ENT and the Audiology Department.

It is heartening to read your comments about Paul. Paul was a valued member of staff who frequently went ‘above and beyond for his patients’. I know that he is greatly missed by the staff and his patients.

I have forwarded your post to the General Manager for the service and asked for your kind words to be shared with the staff on your behalf.

Kind Regards

Nicole

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