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Outpatients facilities

Posted By Anonymous-tea-drinker

"Outpatients facilities"

About: Queen Victoria Hospital (East Grinstead)

(as the patient),

I attended for an outpatients appointment a few weeks ago in the main outpatients department. I was informed on check-in that the clinic was running late which was useful to know and I appreciated being informed.

Upstairs there was standing room only in the waiting room, and this may have been because other clinics were going on? However, not only was it frustrating to have no where to sit down, I didn't want to go away for a drink/something to eat in fear of missing my appointment - however there were no facilities in the waiting room for a hot drink, only water.

It would be really nice if the hospital could consider tea/coffee facilities and extra seating in the waiting rooms for patients which would make the delayed clinics and lack of seats less stressful.

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 7 years ago
We are preparing to make a change
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 23/01/2017 at 11:02
Published on Care Opinion at 12:49

picture of Nicolle Ferguson

Dear Anonymous-tea-drinker

Thank you for posting your comment.

We know that most people's experience of QVH starts in our outpatient department and therefore it is vital that we provide accessible, friendly and efficient access to these areas.

As a result of your comment we are undertaking a review of our outpatient facilities. I hope to be in a position to come back to you shortly with ideas about how we can improve the patient experience in these areas.

Kind regards

Nicolle Ferguson

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Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 7 years ago
We are preparing to make a change
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 01/03/2017 at 13:04
Published on Care Opinion at 15:48

picture of Nicolle Ferguson

Dear Anonymous-tea-drinker

Just to update you further: we are currently looking at putting in a hot/cold drinks dispenser in the outpatients department and I will of course keep you fully appraised of any developments.

Kind regards

Nicolle Ferguson

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