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Great care

Posted By Kaz2018

"Great care"

About: Aberdeen Royal Infirmary / Cancer Services (Medical Oncology) Aberdeen Royal Infirmary / Clinical haematology Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My dad became quite unwell last Monday evening and my auntie called an ambulance. The lovely crew took him to A&E where he was assessed and x-rayed very quickly to be told it was likely a pleural effusion that was causing his symptoms. The department was busy but they did an amazing job of looking after him. And getting him a bed in ward 112. The staff there were also amazing. Between the doctors and the nurses on duty that night I was made very welcome and comforted when they had to call me in again as dad had gotten worse. Now in ward 114 he is doing a lot better and still receiving great care from all the staff. Thankyou to everyone who has helped get him where he is. Very much appreciated.

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 11/01/2017 at 16:05
Published on Care Opinion at 17:21

picture of Martin Esposito

Dear Kaz2018

Thank you for sharing your dad's story on Patient Opinion.

I was very sorry to hear about your dad's illness but pleased to hear about the care he received from the ambulance crew and the staff at the hospital. I would like to be able to pass your compliment onto the ambulance staff but would need a few more details to do so. If you were able to provide some more details, you can contact me on 0131 314 0003 or at martinesposito@nhs.net

In the meantime, on behalf of the Scottish Ambulance Service, please pass on my best wishes to your dad and I do hope that he gets well soon.

Thanks again for sharing.

Take care

Martin.

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 12/01/2017 at 13:06
Published on Care Opinion at 14:48

picture of Martin Esposito

Dear Kaz2018

Thank you so much for contacting me and providing some more details. I have now been able to identify the ambulance crew who attended your dad and have passed on your story to the local management team so that they can share it with the crew. I am sure your thanks will be very much appreciated.

I was also glad to hear that your dad is continuing to improve.

Many thanks again and take care

Martin,

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Response from Kerry Ross, Deputy Business Manager, Royal Cornhill Hospital, NHS Grampian 7 years ago
Kerry Ross
Deputy Business Manager, Royal Cornhill Hospital,
NHS Grampian

Submitted on 12/01/2017 at 13:51
Published on Care Opinion at 14:48

picture of Kerry Ross

Hi Kaz2018

I would just like to echo the sentiments from my colleague in the Scottish Ambulance Service by saying I hope your dad gets well soon.

It is great to hear both you and your dad's experience of all the services/departments was so positive, especially at a time that must have been very worrying for you both. Thank you for taking the time tell us your story, it is so good to be able to share stories like yours with staff.

Best wishes

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Response from Cameron Matthew, Divisional General Manager, Clinical Support Services Division, NHS Grampian 7 years ago
Cameron Matthew
Divisional General Manager, Clinical Support Services Division,
NHS Grampian

Submitted on 16/01/2017 at 16:45
Published on Care Opinion at 17:00

picture of Cameron Matthew

Thank you Kaz2018 for your lovely comments and for taking the time to get in touch.

I will share your comments with the ward teams directly as feedback of this nature is very welcome. I'm so glad your experience was a positive one and your dad is improving.

Like Martin and Kerry above please pass on my best wishes to your dad and that he continues to improve.

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Update posted by Kaz2018 (a relative)

Thanks everyone. You all do such a great job.

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