"Patient repeat appointments"

About: University Hospital Hairmyres / Ophthalmology University Hospital Hairmyres Ophthalmology G75 8RG

Posted by IanMc (as the patient), 7 years ago

I am having repeat eye injections every month along with a lot of other people I have to chase up my appointments all the time they are never sent out in time I often run late by weeks this is my eye sight that is at great risk not just me at hairmyres hospital. its not good enough and why can't injections b done at Wishaw General as people are having to travel miles from rural areas and can't get there with public transport?

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Responses

Gwen MacIntyre

Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 05/01/2017 at 18:29

Published on Care Opinion at 22:33

Dear IanMc,
Thank you for your feedback, I'm truly sorry that you are experiencing delays to your appointments for these very important injections.
Over recent months there has been a noted increase in demands on the Ophthalmology service and as such the organisation has reviewed the needs versus the capacity to provide an appropriate level of therapies for all of our patients.
As a direct result, we have employed an additional Advanced Nurse Practitioner in December 2016 who will be administering these injections along with another staff member in training.
We also have 2 new Consultants commencing shortly with additional resources agreed which will include a further increase across our staffing for the Ophthalmology services.
Unfortunately due to the equipment required, staffing and environmental needs, we can only offer this therapy on the Hairmyres site but will continually review our services pan Lanarkshire.
I hope this information is helpful and that you will see an improvement in our services as they develop.
Kind Regards
Gwen

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Update posted by IanMc (the patient) 7 years ago

I have read your response Gwen. I have met one new nurses doing injections and is very good but how is that helping getting secretary's to send out appointments without being chased up and also I don't think there is any reason why you can't get. a room in Wishaw General for injections. I think the majority of patients have to rely on other people to get them to hospital with sometimes a three hour wait then miles to travel home. Wishaw is central and easier to travel and is general hospital the clinics are there so why not take burden of patients and relatives my partner has to take 2 days a month holiday to get me Hairmyres.

Gwen MacIntyre

Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 09/01/2017 at 09:28

Published on Care Opinion at 11:07

Dear IanMc,
I've forwarded your latest post to the Ophthalmology Service manager and support team to respond to the request for a service at Wishaw General and the appointment issues.
Can you please contact our patient affairs department on 01355 585325 with your details to enable our Service team to investigate your appointments directly and they will contact you to discuss all of your concerns.
Kind Regards
Gwen

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Update posted by IanMc (the patient) 7 years ago

Dear Gwen I do not want give my name at moment I am still waiting once again for next appointment will have to phone secretary's to stir one up as for rest of problems publish what can be done to help patients and realatives with long miles and half a day every injection for instance a simple bus to Hairmyers from Hamilton is 50 mins then another 2 buses to where many of us live it's horrendous especially when abrasions happen Wishaw is by far easier and central for all of us ? Don't get me wrong we are all great full for treatment thanks for listening

Gwen MacIntyre

Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 09/01/2017 at 16:25

Published on Care Opinion at 16:40

Dear IanMc,
I'm sure we could help with the appointments however I respect your wishes to remain private meantime.
Please don't hesitate to contact me in the future if you need assistance. In the meantime I've asked our service manager for Ophthalmology to consider your suggestions for changes which could be made to the service in the future.
Kind Regards
Gwen

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Update posted by IanMc (the patient) 7 years ago

I will watch and see if any changes are made or if no one acts as I am at centre of stress levels which is not helping my situation added blood pressure which is also affecting my eyes. Thanks

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