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Great work of health care profession

Posted By Kay2912

"Great work of health care profession"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

After experiencing chest pains and difficulty breathing at work the paramedics were called they were amazing and took time to take some tests and talk to me always making sure I was comfortable, they were excellent. Being around Christmas I was especially grateful since it is such a busy time for them.

When reaching the hospital I was still grateful for the treatment I received however, I felt rushed and like I was not really wanted there. I understand it was busy, and was possibly just a bad time. However extremely grateful for all those that helped and those that give up time to make sure everyone has a safe and healthy Christmas.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 05/01/2017 at 12:39
Published on Care Opinion at 16:53

Dear Kay2912,

Thank you very much for sharing your experiences with us and l was so sorry to hear that you had chest pain and difficulty breathing whilst at work. I was really pleased to hear how the paramedics were able to look after you.

I have passed your feedback onto the team at Accident and Emergency Dept of the Royal Infirmary of Edinburgh and ask them to reflect on your experiences as I was really sorry to hear how you felt you were rushed by them when you attended for treatment.

I hope you are now feeling better and best wishes for 2017.

Kind regards

Jeannette

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 7 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 06/01/2017 at 10:00
Published on Care Opinion at 10:24

Dear Kay2912


I'm sorry to hear about your chest pains and difficulty breathing. I can imagine how frightening that must have been for you and your colleagues. I'm glad to hear that the responding ambulance crew made you feel comfortable and talked to you while caring for you. They will really appreciate your feedback.


I hope the new year has brought you better health.
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