"Care not up to standards"

My mom was taken to this hospital 22nd dec 2016. Was there to get her moving and up and to sort her pain out home dr had her taken in.. they did nothing to easy her pain from taking orahmorph to paracitamol does not really help the pain .. no shower was given or hair wash still the same 27th then got phone call say that moms breathing was worse and so i went up she was on oxygen the doc look like they just left school no idea.. then later in the day was called again to say was being moved to the q.e hospital to which she was sent to wait in a@e on a bed with oxygen for hours in a que.... so I'm not happy with this hospital still holding my moms bank card which I said I need back to which I was told need to talk to someone else ...Joke !!!!!