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Patient care and the staff going the extra mile.

Posted By Quantum22

"Patient care and the staff going the extra mile."

About: University Hospital Monklands / Trauma & orthopaedics

(as the patient),

I unfortunately have hurt my ankle and I am unable to walk on it and I was visiting the a&e dept.

I was really struggling to make my way from the car park to the a&e dept.

I passed two nurses who appeared to have finished at the time and had passed me but then came straight back to make sure I was ok and to find out where I was going and what had happened to me.

The nurses were great as they managed to get me a wheelchair and took me into the department and made sure I was signed in to be seen about my injury.

Without the help and excellent support the nurses gave me yesterday I wouldn't have made it to the hospital.

The ladies were apparently from the speech therapy dept and this has left me feeling great that there is still people in the world like this who care and are willing to help someone in need when they could have simply passed me by.

The nurses names were Colleen and Robin.

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Responses

Response from Pauline Downie, Professional Lead for Speech and Language Therapy, Speech & Language Therapy Services, NHS Lanarkshire 7 years ago
Pauline Downie
Professional Lead for Speech and Language Therapy, Speech & Language Therapy Services,
NHS Lanarkshire

Speech and language therapy provides treatment, support and care for children and adults who have difficulties with communication, or with eating, drinking and swallowing.

Submitted on 16/12/2016 at 14:32
Published on Care Opinion at 15:48

picture of Pauline Downie

Dear Quantum22

Thank you for taking the time to post this feedback and I have passed this on to Robin and Collette.

In Lanarkshire we believe that excellent patient care, safety and experience is at the top of every member of staff’s priorities and earlier this year we launched "See It Say It Do It" to encourage all staff, visitors and patients to give us their feedback so that we can continue to provide excellent care.

I do hope your ankle is improving and best wishes for a Merry Christmas and Happy New Year.

Regards

Pauline

Below is a link to a short video explaining "See It, Say It, Do It"

https://vimeo.com/165841126?lite=1

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