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A really positive experience

Posted By 72stroopwafels

"A really positive experience"

About: Northumbria Specialist Emergency Care Hospital

(as the patient),

I was admitted to the Northumbria Specialist Emergency Care Hospital , shortly after it opened. It's stayed with me as a really positive experience, or at least as positive as a hospital stay could ever be!

It's the first and (so far) only time I've had an overnight stay in hospital, and I hadn't expected it so didn't have anything with me, but staff did everything they could to reassure me and make sure I had everything I needed.

Facilities and the meals were great, and I'm now doing a lot better and am being treated as an outpatient at a different hospital.

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Responses

Response from Northumbria Healthcare NHS FT 7 years ago
Northumbria Healthcare NHS FT

Submitted on 13/12/2016 at 09:28
Published on Care Opinion at 11:50

Dear 72stroopwafels,

Thank you for taking the time to share your review, a stay in hospital can be a difficult time, but as a Trust we try and make our patients experiences positive ones, I am so pleased that this was the case for you.

I would like to make sure that the team involved in your care will get to read your kind words; would you mind emailing me on Patient.Experience@northumbria-healthcare.nhs.uk with the ward that you were on so that I can pass your great comments onto the staff there, as I know they’d love to read your review too.

I am so glad that you’re on the mend.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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