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nose problem

Story from nhs.uk

"nose problem"

About: Heartlands Hospital / Ear, Nose and Throat

i have a bent cartilage which i wanted treating but never treated me and it is very upsetting as it is a medical problem which has to be fixed which they did not consider and my nose is left bent due to my facial paralysis.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 12/04/2017 at 15:02
Published on Care Opinion at 15:29

Dear Anonymous

Thank you for your post regarding your concerns about your nose. I am sorry to read your comments that you feel this has not been dealt with and would ask you to contact the patient services team directly so that we can obtain some more information and appropriately highlight your concerns to the correct person.

If you could please contact us on 0121 424 0808 we will be happy to assist you. The email address is:

bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Please note that the email address is case sensitive.

We look forward to hearing from from you.

Kind regards

Marie Helebert

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