"Feedback comments observation 2 visits 2 sites in one week"

About: Bishop Auckland Hospital / Cardiology University Hospital Of North Durham / Cardiology

(as a relative),

Visiting in patient services birth Durham acute hospital visited snack bar main entrance for drinks (next to cardio investigation out patients) one tea no problem decafinated coffee -they don't do decaf there only for meetings. I asked why? Response was just that they don't.

Visit Bishop Auckland out patient cardio assessment visit restaurant two coffees, I asked do you do decaf coffee? Response was no they don't. why not, you are a hospital with cardiology services? Response was, sorry they don't.

Maybe cardiology should continue to suggest reducing caffeine, but not in our hospital sites, in my opinion.

More about:


Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience at Durham and Bishop Auckland Hospitals.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Catering Manager on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your contact details we can pass them on to the manager and we can ask if he can contact you to discuss things with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful