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"Became in patient on ward 5, following a clinic..."

About: Heartlands Hospital / Ear, Nose and Throat

I suffered with subglottis stenosis, so found myself on ward 5, the staff were caring, but didn't have time to spend with patients when they were anxious, and ent doctors and thoracic doctors, didn't really get my care totally sorted, they had me nil by mouth and then cancelled surgery at 21.00hrs, not once did a doctor speak to me, it was left to the nursing staff, so not happy with doctors, anxiety levels made me feel worse, when I should have been feeling calm, I eventually had treatment after one week, now at home, with no clinic appt or follow ups as yet, and the doctors have told me my condition will recur, so I'm now anxious at home, I'm sure everything will get sorted, but communication needs to improve between patient and doctor

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 13/03/2017 at 14:39
Published on Care Opinion at 14:40


Dear Harrybow

Thank you for your post and please accept my apologies for any delay in acknowledging your comments.

All patient feedback whether good or bad is very important to us and I would like the opportunity to look into your experience and concerns in more detail. To enable me to do this, I require some more information so can I please ask you to contact me directly at your convenience? I can be contacted either by telephone: 0121 424 0808 or by email: marie.helebert@nhs.net

I hope this is acceptable and I look forward to hearing from you.

Kind regards

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