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"Such a great hospital!"

About: East Surrey Hospital / Cardiology

I am writing on my husband's behalf. He had a little heart trouble and we have been back and forth for him to have stents fitted in last week. I have to say how amazing the staff was, is! I dropped him off at 8am and when i picked him up at 7pm, the same staff was on, still as cheerful as they were when I dropped him off. The nurse welcoming him in the morning could not have been more professional and superb in their bedside manner! They made sure that he was at ease as he was petrified. Just incredible team! From the Consultant Cardiologist to the lovely nurse over the phone after the procedure reassuring me that all went well. We could not have wished for a better team to look after him!Thank you all, you go way beyond your job! Complete heroes ! Again, masses of thanks!

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust
Submitted on 01/12/2016 at 14:46
Published on Care Opinion at 16:20


Dear Mrs Hadlow,

Thank you for telling us about your experience of our cardiology team. It so important that our staff communicate well and provide reassurance, it makes a real difference to how our patients and their families feel when they are having to have a procedure done.

I will pass on your thanks and gratitude to the team, who I know will appreciate your compliments about their bedside manner and professionalism.

Do please pass on our best wishes to your husband.

Kind regards,

Cathy White

Patient experience lead

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