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Disappointed by complaint procedure

Posted By CM11

"Disappointed by complaint procedure"

About: Crosshouse Hospital / Accident & Emergency

(as a relative),

I was very disappointed to be told that I could not complain about the treatment I received as a family members during a recent trip to A&E without the written consent of the family member who had been the patient.

Despite re-iterating that I was not complaining about the clinical care provided nor did I wish any personal information to be released to me about the patient.

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 7 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran

Submitted on 22/11/2016 at 11:31
Published on Care Opinion at 13:18

picture of Laura Harvey

Dear CM11

Thank you for your helpful post. I am sorry that you felt we were not receptive to your feedback. In order to progress with your concern, could you please get in touch with our Complaints Team Leader Mrs Martha McCrea on Telephone No: 01292 513609 or via email at Martha.mccrea@aapct.scot.nhs.uk.

Many Thanks

Laura

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