This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"cannot fault the standard of care"

About: Crosshouse Hospital / Urology University Hospital Ayr / Urology

(as the patient),

This is the 3rd time in just over a year I have been referred and treated at this dept. I never do reviews but I feel things need to be said. I cannot fault the standard of care I received right from the initial referral, which was from Crosshouse a&e dept.  last year I was transferred as an emergency and as soon as I arrived the doctor came to reassure me and advise on what was going to be happening and why.

Every person I was involved in from the clinic to the day care could not have done enough. The surgeons were amazing before, during and after my 3 operations. I am just home after my 3rd operation in just over a year and the whole team were as before "amazing", thank you so much

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/11/2016 at 15:51
Published on Care Opinion on 10/11/2016 at 09:25


picture of Eunice Goodwin

Dear Weemags,

This is so good to hear, thank you so much for taking the time to let us know how consistently good your care has been. I will be delighted to share your post with the teams and I am sure you will make their day in the same way you have mine.

I hope that is all your treatment and operations over now and you continue in good health.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k