The SAS were due to pick up my elderly aunt for a hospital appointment.
She was to be picked up from 8am that morning & as a result her homecare for that morning was cancelled.
They rang the bell, she didn't answer, they left.
My elderly aunt was lying on the floor with a bleed to her brain. She was only found 5 hours later.
Why was no alert made when an elderly person undergoing medical investigations doesn't answer her door at 8am in the morning? Where is the duty of care?
I phoned a few days later to discuss this with a supervisor. My details were taken & I was told I would be contacted. No one has ever been in touch & 2 months have passed.
Communication poor all round.
"Unhappy with the Scottish Ambulance Service"
About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Worried and Disappointed (as ),
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