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My complaint was ignored

Posted By Informed patient W Yorks

"My complaint was ignored"

About: Seacroft Hospital

(as the patient),

 I experienced poor practice at LTHT's renal service at Seacroft Hospital. Like many informed intelligent patients, I recognise poor practice when I see it, particularly as my background is adult social care so including CQC requirements / standards of good practice.Because I objected to what I believe was poor practice I was treated as a troublemaker.

Later on I was being dialysed in the Huddersfield renal unit where practice is generally good, self care supported, some good nurses / health care assistants. I'd prepared some information on preserving residual renal function to share with another patient. A nurse physically prevented me from giving him the information saying that it was 'breaching data protection'.

I feel my subsequent complaint was ignored and staff at the unit lied about my making an informal complaint which should have been addressed at unit level. 

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Responses

Response from Leeds Teaching Hospitals 7 years ago
Leeds Teaching Hospitals

Submitted on 27/10/2016 at 12:16
Published on Care Opinion at 12:24

Dear Informed patient W Yorks,

Thank you for taking the time out to write to us regarding your experience with Leeds Teaching Hospitals, I was very sorry to read of the poor experience you had whilst in our care and I apologise that we did not deliver care that met your expectations.

I have passed your comments on to the Matron for our renal services so that she is aware of your experience. It would be very helpful and beneficial for our services and the care of future patients if you would discuss these issues further with the Trust’s Patient Advice and Liaison Service (PALS); this would also allow us to look into the matters you have raised in further detail.

Please call our Patient Advice and Liaison Service (PALS) on 0113 2066261 or alternatively email patientexperience.leedsth@nhs.net

Thank you for taking the time to write to us.

With kind regards
Rosie Senior
Nurse Patient Experience

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