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"My illness"

About: Kent & Canterbury Hospital / X-ray and Scans Queen Elizabeth The Queen Mother Hospital William Harvey Hospital (Ashford)

(as the patient),

I cared almost single-handedly for my husband when he cancer - I was his factotum. We had no team and never saw a MacMillan nurse, and even when he was terminally ill I had to fight to get him into a hospice. Somehow we were not on anyone's radar. At the medical centre his doctor's worked part-time so it felt like his care was not high on anyone's agenda.

Now I have cancer. The only difference since 2009 is that I have no carer at home, but I have learnt to speak up but it is depressing. No questions were asked about who would be helping me when I left hospital. No visits, no phone calls, from anyone. I am on the 'routine enhanced recovery postoperative pathway' which has meant for me that I look after myself. Everyone is just too busy. I found out yesterday that I will need further treatment, after I made about ten phone calls trying to find out if my histology results were good or bad. There have been several hiccups - appointment problems, not meeting my specialist nurse for example. It is assumed we all have family support. My daughter works full-time and but is doing her best, but I am alone most of the time. My son lives in the other side of the world and other family members hours away in other parts of the country. I have friends but they are older themselves with their own problems.

I went to the Kent and Canterbury to have CT scans, MRI scan and an Ultrasound. I saw an Urologist there to have a flexible cystoscopy in July because my GP thought my bleed came from my bladder. I was not sure and asked the Urologist why I was not having a Gynaecological check as well. He kindly wrote to my GP suggesting that I was referred to one. She was not pleased but referred me anyway. There was a mix-up about my appointment. I found this out when I phoned up the appointments people after nearly two weeks had passed. After I insisted it was sorted out on the day I phoned, an initial appointment was made at the William Harvey. Fortunately I drive so could make it. I spent the night at the beginning of September at the hospital where I had a hysteroscopy and biopsy - my grandson drove me there.  I had a hysterectomy at the QEQM. I was asked to come in on the previous day after I made enquiries about having a pre-assessment. I managed to get my grandson to drive me there and I arrived at the agreed time only to find out the person who phoned me had gone home, and after waiting over an hour to be seen a nurse told me they was too busy to do an assessment. I then broke down and after that was treated well. The surgical team were great and I feel I got good care.

I should like to point out that my two day stay in hospital was the first one for fifty years. In fact I have only been in hospital twice. I can hardly be called a burden, but that is what I am bombarded by from the media and the NHS spokespeople. 'Bed blocking' is a hateful term as is the implications that getting older is a massive problem. It implies our usefulness is at an end. None of this helps my feeling of well being. I am in the position of having to care for myself, organise and pay for any help at home and unfortunately it is a cash cow. Most older people like me with a reasonable pension and education,will have to fend for themselves.

I witnessed in hospital the turn around - one patient out of the bed at the earliest possible time, a quick wipe and new bedding and someone else in the bed so rapidly I would question the safety of it and the risk of infection. My key-hole surgery was good but the after care a bit of an oxymoron.

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Responses

Response from Queen Elizabeth The Queen Mother Hospital 7 years ago
Queen Elizabeth The Queen Mother Hospital
Submitted on 28/10/2016 at 18:27
Published on nhs.uk on 29/10/2016 at 02:30


I am truly sorry to learn about your distressing experience.

I think we should look into what went wrong for you so please, in the first instance, would you contact PALS (the Patient Advice and Liaison Service) so that they can take some details and advise you with regard to the complaints process.

They can be telephoned on 01227 783145 or 01227 864314 or by email at ekh-tr.PALS@nhs.net.

Alternatively, you may wish to complete a complaint form via our website www.ekhuft.nhs.net.

If you ever experience delays in getting results in future, please ring PALS and they will do their very best to ensure you have them quickly.

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